Q: How long does it take after I update my catalog before I can see the changes reflected on my website?
A: Updates can vary based on a number of factors including the number of brands and products in your catalog. Typically, you should be able to see changes reflected on your website in under an hour. Please keep in mind that you may need to clear your browser cache to see the updates.
Q: How come certain brands are restricted from being added or updated in Homebase?
A: Restrictions are placed by the manufacturers themselves, not Cyncly. If you need updates made to a restricted brand, you can submit a support ticket and our team will be happy to make the updates on your behalf.
Q: Can I show pricing on my website?
A: Yes. You will need to submit a support ticket and our catalog team can help add or update pricing.
Q: How can I mark products in my catalog as In Stock, On Sale, On Clearance, Featured, or Best Seller?
A: You will need to submit a support ticket and our catalog team can make these updates on your behalf.
Q: Why can't I add more than 50,000 SKUs to my website catalog?
A: Adding more than 50,000 products can cause your website to slow down and result in a worse user experience for customers browsing your catalog. The average customer only spends a few minutes at most browsing a Flooring website, so it can be better to have a curated list of products that you want to promote rather than a larger list that is more difficult to browse.
Q: What if I don't see a brand listed that I carry and want to promote on my website?
A: Reach out to your Account Manager to request new manufacturers and brands get added to our catalog.