Responding to customer reviews is an important part of maintaining your business’s reputation. Follow the steps below to reply to your reviews.
- Log into Homebase.
In the left-hand menu under Performance, click the Reputation Manager tab.
Within Reputation Manager, go to Reviews, click the Response tab. This dashboard displays all reviews that have not yet received a response, giving you a clear list to prioritize.
- Find the review you’d like to reply to and click Respond next to it.
- When you open a review, a response is automatically generated for you. You also have the option to edit this response directly in the text box.
- Once you’re satisfied with your reply, click Reply to publish your response.
Note: If you do not see the 'respond' button next to the review, we either don't have GBP access or GBP is not synced with Yext. Please reach out to Courtney Morrison for next steps.